FOUNTAIN FAQ

Q: How do I remove calcium build up?

A: Use a mixture of white vinegar and water with a soft bristle scrub brush on the area affected. This will help reduce buildup and remove calcium deposits. DO NOT USE ANY CHEMICAL PRODUCTS ON THE FOUNTAINS AS IT WILL REMOVE ANY PAINT COLOR. 

Q: How much water do I put in my fountain? 

A: Please keep your fountain three-quarters full at all times. Remember, water evaporates and if the fountain is running all day, it needs attention to refill it to avoid a pump burn out. We offer an auto fill/float on select fountains that can be connected to a water line and circumvent the need to fill manually. Splashing is an unavoidable occurrence with most fountains, monitoring your water level daily will help avoid any issues that may be caused by low water levels.

Q: The flow on my fountain has slowed down and is barely running. What can I do to fix this issue? 

A: You can turn the fountain off, use your garden hose and spray water in the top hole of the fountain and run water through it. This will push the debris from the pump out and help improve the flow. If this does not work, check to see if any of the clear tubing is kinked, most likely located in the sphere.

Q: I have a float on my fountain and the fountain is overfilling. What do I do? 

A: Locate the shut-off valve on your water line and turn it off. Please fill out our fountain service form and a sales representative will be in contact for next steps.

Q: I can hear my pump running but no water is coming out the top. What is causing this? 

A: Check to see if any of the tubing is kinked inside the fountain. Next, check the filter located inside the pump to see if it is clogged. If neither of these issues are applicable, and chlorine or bleach has been added to the fountain, this could indicate a damaged impeller causing a need for a service call and possible pump replacement.

Q: I fill my fountain every day and it keeps draining, what can I do to fix it? 

A: If there was a drip line added to the fountain, it can be siphoning the water out. If this is the case, make sure the drip line is located above the waterline and not in the water. This could also be an issue with the grommet (Rubber stopper in the basin) being improperly sealed, in this case we recommend using silicone to reseal the effected area. The last reason for this is evaporation; some  smaller fountains may need to be filled each day in hotter areas of the country.