Policies & Production Highlights

COLORS

Colors shown on our website and in our catalog are digitally rendered and/or printed. Actual product may vary from images shown. Samples and images are intended as a guide and should not be regarded as absolutely correct.

FINISHES

Our standard production process naturally creates air pockets in our traditional concrete products. Our sandblast finish will alter color and overall appearance of traditional concrete products. All GFRC products have fewer visible air pockets due to the production process. Our hand pressed/textured GFRC products include a manual workmanship process which will create a variance in the finished product unique to each item.

COPING SEALER
We highly recommend sealing our coping products with a topical matte sealer and waterproofing your bond beams on all pools regardless of materials. If our product is not sealed or if the process of waterproofing is not done properly it could result in voided warranty.

RETURNS
Items ordered and returned will be charged a 25% re-stocking fee, provided they are in original sellable condition. Blemished items are sold "as-is '& are not available for return. Custom Orders require a non-refundable deposit and do not qualify for refund or credit.

WARRANTY
All Design Cast products are warrantied for (1) year from the date of delivery, pick-up, or LTL ship date against any manufacturing defect. Small stress cracks and surface crazing are a natural occurrence in concrete and are not covered by warranty. Damage from vandalism, misuse, fire use, saltwater pools, subfreezing temperatures or neglect is not covered by warranty.

Warranty approval will be assessed upon completion the form in this LINK.

DELIVERY FEE

A 20% – 30% delivery fee will apply to all orders delivered within the greater Phoenix Metropolitan area - a minimum charge of $90 applies for all delivery orders. Fees include delivery and unloading of items based on the the discretion of the driver. Please reference our DELIVERY CHECKLIST   for all local deliveries.

FREIGHT POLICIES

If product is damaged please refuse the delivery, write damaged on the driver’s paperwork and contact us within 24 hours. We will request a copy of the driver’s paperwork showing it was signed for damaged and begin the process for replacement. If possible, take pictures of noted damage and send to your sales representative.

Palletizing & freight costs for LTL orders will be quoted as needed.

STORAGE FEES
Orders that are not completed within 30 days of their original notified ship date will be assessed a storage fee in the amount of $65.00 per week.  The original ship date references the date upon which the customer is notified that the order is ready for pickup, delivery, or shipment.